The new e-Quip KPI’s will give you values for measurements like equipment fault response times, repair turnaround times etc., but how do you know whether what you have achieved is satisfactory? In other words, what are the targets that you are trying to meet? Very commonly these will vary not only from location to location, but will also vary with the priority of the reported fault. For example, urgent faults reported by Theatres might have a target response time of 15 minutes, while a low-priority fault reported by Estates may have a response target of 3 days.
Starting from version 2.4.0, a new tab, called Support Cover, has been added to the location screen property page.
This tab allows you to record the opening hours of the location, as well as target response and turnaround times for high, medium & low priority jobs.