Dedicated e-Quip manned telephone number --Mon-Friday, 9am - 5pm : 01785 74 75 75
Dedicated support email address to handle your queries: firstname.lastname@example.org
Your e-Quip Team
1st/2nd Line Support
The newest member to join the e-Quip dream team is young Owen. Owen has a background in applied physics and is proving to be the perfect ‘right hand man’ for Jack. Owen is getting to grips with e-Quip really quickly; not surprising really with Jack on his shoulder teaching him all he knows.
Another member of the e-Quip team who is going to be very popular I’m sure.
3rd Line Support /Developer
Jack has been part of the e-Quip team for over three years and to be honest there isn’t much ‘e-Quip’ he can’t get to grips with. He manage’s all of our version upgrades, most of the 3rd line support (all the tricky filters and queries) and is now turning his hand to development. He is a super sharp ‘cookie’ so if you’re trying to write some super clever stuff in e-Quip, ‘Action Jack’ (as we call him) is absolutely your man.
Sarah Brassington BSc (Hons)
Sarah manages all of the e-Quip Projects and while ‘masterful’ (aka Bossy) she ensures the support office runs smoothly. She designs the e-Quip micro-sites, answers all things e-Quip and keeps everything ship-shape while making sure everyone is where they are suppose to be, when they are suppose to be there. Not a straight forward task but isn’t one to shy away from a challenge.
Phil Brassington BSc (Hons)
Phil is responsible for the support desk and staff at e-Quip Limited. He often is called upon for his experience of development management, effective strategies to keep pushing the product forward and works with both Owen and Jack to support our e-Quip customers. Phil manages and delivers all of our user training and turns his hand back to his core skills of development too.
He is a busy chap that’s for sure but he is always happy to go that extra mile to make a difference.
Peter Spencer CEng BSc MBCS CITP MIChemE
Originally a chemical engineer, Peter is our e-Quip Data Specialist and lays all the ground work for a smooth transition to the world of e-Quip.
Graham Stanbury MBCS CITP
Graham is the product lead for e-Quip, and is also responsible for developing all our software frameworks that are used by all our applications, including e-Quip.
Dr Peter Bishop PhD BSc CEng MIMechE
Peter is the product lead for our health building architectural briefing, planning & design products including Activity Database (ADB) and the Hospital Integrated Planning System (HIPS) for Philips Healthcare